“But this economy is still young and discovering itself. So far it looks, at worst, like neoliberal solutionism — and at best, a little confused.”
So many things to take away from this piece, but for now, I’m thinking of the point that UCD has become a default, but what it removes from view by placing the one user at the centre of things may just be becoming too big of a cost.
Just read this sentence on a Slack chat for service designers.
“A tool is a concept”
Posting it here so I can remember to think it through some more.
“I also feel … more and more like there is a philosophy in this book of accommodation and sort of beseeching “trying to get everyone onboardness” that is too submissive because I don’t actually think that any organization that seriously thinks it cares about experience design is every going to get anywhere by hiring one ux team of one and just holding on to them for as long as they can. So, I think what this means, is if you are in this kind of role … where you find yourself working with colleagues who still don’t get it and need to be brought in by an inclusive process … your job is changing. It is not to facilitate so well that they all want to play along. It is to create that sense of fear and momentum and pressure that is actually real … the new frontier for UX professionals … is to try and model this mindset … component UX is no longer optional, great UX is what it is going to take to be competitive”.
Leah Buley, The Modern Design Organization
it’s too hard to explain otherwise
interesting to read about the use of theory during analysis. that’s something i think is useful. but the appetite within businesses is, well, low.