“To which the more intelligent type of reformer will do well to answer: “If you don’t see the use of it, I certainly won’t let you clear it away. Go away and think. Then, when you can come back and tell me that you do see the use of it, I may allow you to destroy it.”
“Sure, if while you are talking someone’s body tightens up or her head looks like it’s going to explode or her voice changes or she talks down to you and doesn’t treat you as an equal, it could be because she is a demonic, laggard-y enemy of progress, or it could be because you are being a fucking moron — an always-embarrassing realization that I have about myself far more often than I’d like to admit.”
This is a really solid introduction to the the basics of UX. And it’s free! Very cool.
“Surely this (service design) is a field that – both in development, and highly entangled with questions of politics, social ‘good’, governing etc – demands some healthy and spirited debate.”
“Or perhaps design discourse, with its almost dogmatically optimistic rhetoric, simply doesn’t have a register with which to express uncertainty, misgivings, scepticism, etc.”