“It’s a designer’s role to inspire people and bring people along a journey of change. And I really despair at the amount of pitches I watch and designers I meet who don’t show … they don’t convince me that they believe in themselves and their ideas. I always think “If you don’t believe in it, then I’m not going to believe in it, regardless of how good the idea is.”
https://podcasts.apple.com/us/podcast/why-service-design-thinking/id1104134900?mt=2